Extraordinary customer service is our heritage. It was part of our mission the day we were founded and continues to be central in all we do for you. Your business cannot be placed on hold when there is a problem. That is why TradeSmart Global Services is there for you, 24/7, providing the responsive and knowledgeable support necessary to solve your problems.
What Customer Service Means to Us.
Customer service is more than just fixing problems. It means understanding your business, getting the right information upfront and anticipating how your business needs may grow or change. It means accurate and transparent billing. And it means staying in touch with you on a regular basis, to hear what is important to you.
By focusing our efforts on understanding and responding to your individual service needs, we can be flexible enough to deliver support that is uniquely yours.
“We know that to keep you satisfied, we cannot settle for the status quo. We know we need to be continuously developing innovative ways to deliver better services to you. We work within your budgets and timeframes. We aren’t in the business of winning awards, but it is nice when our ability to service you is recognized by our peers.”
The new levels of personal service provided by TradeSmart Global Services are tailored to your current needs and flexible enough to cope with business changes. We will deliver enhanced performance in terms of personal contact and speed of action – whether you want a proposal, project implementation, early commitment to delivery dates, quicker installation times or faster responses to your needs.